Operations & Process Improvement
Business needs analysis, workflow review, SOP development, process standardization, QA, documentation, onboarding, and continuous improvement.
OPERATIONS · SYSTEMS · AUTOMATION · DIGITAL GROWTH
I turn operational gaps into practical systems.
I’m Francia Bartolo, an Operations & Systems Specialist with 6+ years of experience supporting founders, startups, eCommerce businesses, service teams, and remote operations.
6+Years in operations & systems
200+International client accounts supported
100+Team members managed & mentored
Practical systems.
Clear execution.
Clear execution.
About me
Business-minded systems support for real operations.
I analyze business needs, identify operational gaps, and recommend practical solutions based on priorities, current workflows, and the tools already in place.
My background covers operations management, CRM administration, KPI monitoring, SOP development, process standardization, no-code automation, eCommerce backend operations, customer support, Meta advertising, and cross-functional coordination. I also use AI tools such as ChatGPT and Claude for research, documentation, analysis, content support, and workflow improvement.
Skills & expertise
Where I can support a business.
Systems & Automation
Simple workflow automations, CRM and workspace administration, knowledge bases, task systems, and practical tool recommendations using n8n, Zapier, Notion and related platforms.
Social Media & Meta Ads Support
Business page setup, content scheduling, campaign setup and publishing, audience targeting, budget planning, and performance monitoring using engagement, CTR and CPC.
Lead Generation
Target-market and ICP profiling, prospect criteria development, Apollo search setup, lead-list generation, and segmentation based on fit and campaign intent.
eCommerce & Customer Support
Shopify and WooCommerce backend support, order changes, refunds, subscription updates, customer support workflows, supplier coordination, and operational record keeping.
Project & Team Coordination
KPI tracking, task coordination, cross-functional follow-ups, project documentation, client updates, quality checks, and team accountability across remote operations.
Selected work
Examples of systems and workflows I’ve built.
01
Business Continuity
Internet Backup SOP for Tech Operations
Designed a scalable SOP for internet failovers and mobile tethering to help maintain business continuity during unstable connectivity.
- Mapped dependencies across multiple providers
- Created escalation rules for partial and full outages
- Introduced team-size-based tethering logic
- Built a post-incident feedback loop
02
Client Operations
Streamlined Client Onboarding
Designed a structured onboarding process covering client intake, team matching, task tracking, communication, documentation, training and evaluation.
- Standardized intake and handoffs
- Introduced checklist-based task tracking
- Clarified team accountability
- Created a repeatable onboarding workflow
03
Lead Generation
Target Profiling to Apollo Prospecting
Developed a lead-generation process that starts with defining the target market and translates that profile into prospecting filters and segmented lists in Apollo.
- Defined target-market and fit criteria
- Converted profiles into Apollo search filters
- Generated and segmented prospect lists
- Aligned prospecting with campaign goals
Resume
Professional experience
Jan–Aug 2026
Freelance Social Media & Operations Consultant | Systems Support
Supported social media and Meta advertising work including campaign setup, duplication, publishing, updates, audience targeting, budget planning, and performance monitoring. Built and troubleshot simple automations using n8n, Zapier and ServiceM8, organized operational documentation in Notion, and developed target-market profiling and Apollo lead-generation workflows.
Jul–Dec 2025
Operations Manager — Elvora (eCommerce)
Tracked team KPIs and daily performance, coordinated supplier issues, maintained order-tracking records, processed Shopify refunds and order changes, supported customer complaint resolution, and created SOPs and an internal knowledge base to improve execution.
May 2020–Jul 2025
Head of Data & Tech — Intelliworx PH
Provided systems and operational support across international client accounts, maintained workflow and reporting systems, coordinated cross-functional execution, created SOPs for onboarding, billing, QA and administration, audited operational records, and supported teams with process compliance and continuous improvement.
Jun 2019–Jan 2021
Instructor — Divine Word College of San Jose
Taught programming and animation, organized classroom activities and tech challenges, and participated in tech-related seminars and training engagements.
Oct 2018–Jan 2020
Customer Service — The Virtualists Business Solutions
Handled account training, customer support, live issue resolution, process documentation, onboarding resources, inventory tasks and support escalations.
Jan 2018–Jan 2020
Freelance Programmer
Built payroll and inventory systems for small businesses using C# and handled documentation, deployment and technical support.
Industries
Cross-industry experience.
Insurance & Financial ServicesMedical & HealthcareeCommerce & DropshippingPharmaceuticals & Niche Health StoresDigital Marketing AgenciesOnline BrandsCoaches, Doctors & Private PracticesSmall Businesses & Startups
Tools & platforms
Practical tools I work with.
Automation & Systems
n8n · Zapier · Notion · Trello Automations · ServiceM8
CRM & Support
HubSpot · Zendesk · Gorgias · Freshdesk · Zoho Desk · Re:amaze
Digital Marketing
Meta Ads Manager · Facebook Business Suite · Instagram · Canva · Apollo
eCommerce
Shopify · WooCommerce
Project Management
Trello · ClickUp · Monday.com · Asana
Productivity & Reporting
Google Workspace · Microsoft Teams · Microsoft Excel · Google Sheets
AI Support
ChatGPT · Claude for research, analysis, documentation, content support and workflow improvement
Core Capabilities
Business needs analysis · Solution recommendation · KPI reporting · QA & data accuracy · Supplier coordination · Executive & administrative support
Certificates
Continuous learning
Alpine IQData Analytics
Alpine IQ
Data Analytics Certification
Alpine IQ
Marketing Certification
View certificate ↗
Alpine IQ
Final Expert Assessment
View certificate ↗
Johns Hopkins / Coursera
Healthcare Data Security, Privacy & Compliance
View certificate ↗
Great Learning
UI / UX for Beginners
View certificate ↗Speaking
Seminars & training engagements
Apr 2025 · Speaker & Facilitator
Cybersecurity Awareness: Protecting Data in the Digital Age — Divine Word College of San Jose
Discussed practical ways to protect personal information online, raised awareness of common cyberattacks, and explained the possible consequences of compromised data and unsafe online practices.
Dec 2024 · Speaker & Facilitator
Career Day — Divine Word College of San Jose
Shared a career journey in tech and systems with Grade 10 students.
Oct 2024 · Speaker & Facilitator
Applied Business Tools & Tech in Hospitality
Covered modern tools, operational efficiency and guest experience.
Mar 2024 · Speaker & Facilitator
Web Development Workshop
Hands-on web development session for IT college students.
Nov 2023 · Speaker & Facilitator
Business Strategies & Tools Seminar
Customer focus, risk management and applied business tools.
May 2023 · Speaker & Facilitator
Career & Life Journey Talk
Personal and professional growth, resilience and purpose.
Testimonials
What colleagues say
“We came to rely on Francia's incredible talent for problem-solving under pressure. She consistently navigates complex issues by applying her deep knowledge of various platforms, turning operational hurdles into streamlined, effective systems.”— Eugene Sanchez, Tech Department Team Lead
“Ma'am Francia held a pivotal leadership role and consistently demonstrated strong expertise in technical processes and SOP creation. She played a key part in streamlining operations and ensuring seamless account transitions.”— Paul Villareal, CSR Department Manager
Get in touch
Need a clearer process or better operating system?
Tell me what you’re trying to improve. I can help assess the gaps, organize the workflow, and recommend practical tools or next steps.
Prefer a quick conversation?
Book a 30-minute discovery call.
Choose a time that works for you and we can talk through your current setup, the bottleneck you’re facing, and what kind of support makes sense.
Book via Calendly